Coach House Studio – Refund & Cancellation Policy

At Coach House Studio, we’re committed to offering a supportive, reliable, and high‑quality experience for everyone who joins us. To help us maintain small class sizes and honour the time of our instructors and therapists, we kindly ask all clients to follow the policy below.

Class Bookings

Cancellations made 48 hours or more before the class start time will receive a full refund or class credit.

Cancellations made within 48 hours of the class start time are non‑refundable, as your space has been reserved.

No‑shows are non‑refundable.

Workshops, Events & Sound Healing Sessions

Cancellations 7 days or more before the event will receive a full refund or credit.

Cancellations made within 7 days are non‑refundable, but you may transfer your place to another person if you let us know in advance.

Teacher Trainings

Cancellations 14 days or more before the event we will refund your balance (excluding the deposit).

Cancellations 7 days or more before the event will receive a 50% partial refund of balance (excluding the deposit).

Cancellations made within 7 days are non‑refundable.

Retreats (Cumbria & Europe)

A non‑refundable deposit is required to secure your place.

The remaining balance is refundable up to 8 weeks before the retreat start date.

Cancellations made within 8 weeks of the retreat are non‑refundable unless your space can be filled. If it is filled, we will refund your balance (excluding the deposit).

We strongly recommend purchasing travel insurance to cover unexpected circumstances.

Therapies & 1:1 Sessions

Cancellations made 48 hours or more before your appointment will receive a full refund or credit.

Cancellations made within 48 hours are non‑refundable.

Studio‑Initiated Cancellations

If we ever need to cancel a class, event, or session, you will receive a full refund or the option to transfer your booking to another date.